Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Due to the personal nature of bath and body products, we cannot accept returns on items that have been opened or used unless they are defective.

Several types of goods are exempt from being returned. Custom or personalized soap orders cannot be returned. We also do not accept returns on gift cards, sample sizes, or items marked as final sale.

To complete your return, we require your order number and proof of purchase.

Defective or Damaged Items

We take great pride in our handmade products and want you to be completely satisfied with your purchase. If you receive an item that is defective, damaged, or not as described, please contact us within 30 days of delivery.

For your first reported issue, we will send you a replacement product at no additional cost. Please provide your order number along with photos of the defective or damaged item so we can improve our quality and packaging.

If your replacement item also arrives defective or damaged, we will issue a full refund to your original method of payment. Refunds are typically processed within 5 to 7 business days.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7 to 10 business days.

Late or Missing Refunds

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at contact@moorroyalty.com.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded but may still be eligible for replacement if defective.

Exchanges

We replace items if they are defective or damaged. If you need to exchange a defective item for the same product, send us an email at contact@moorroyalty.com with your order number and photos of the issue.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping Returns

To return your product, please contact us first to receive return instructions and our mailing address.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Allergic Reactions

While we use high-quality ingredients, individual skin sensitivities vary. We recommend testing a small area before full use. If you experience an allergic reaction, please discontinue use immediately and contact us. These cases will be handled individually and may qualify for a replacement or refund at our discretion.